Resumo

PERDIGON RODRIGUEZ, Yoandy; RODRIGUEZ DOMINGUEZ, María del Carmen  e  PLA LOPEZ, Ramón Vidal. Quality of services from population training courses. EduSol [online]. 2022, vol.22, n.80, pp. 150-164.  Epub 20-Jul-2022. ISSN 1729-8091.

The quality of services is a problem to be improved in society, therefore, Technical and Professional Education is in charge of developing training courses. This article proposes the design of a theoretical-methodological conception to improve the quality of services through training courses. With the use of methods such as observation, survey and documentary analysis, it was possible to determine the guiding ideas, relationships and contents, as well as the stages with their objectives, steps, actions and methodological orientations that allow the organization, planning, execution and control of courses to improve the quality of services.

Palavras-chave : Quality; Quality of services; Training courses; Services.

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