Resumo

HERNANDEZ-GALLARDO, Sara Catalina; PEREZ-GARCIA, Waldo  e  BELLO-HERNANDEZ, Mario. A tool for management diagnosis in Cuban local governments. Ing. Ind. [online]. 2013, vol.34, n.3, pp. 239-251. ISSN 1815-5936.

In this paper it is described a tool for the evaluation and diagnosis of the quality and environmental management, which is valid for the Cuban local governments. It were considered as fundamental characteristics of the tool: the applicability, adequacy to the context of the Cuban local governments, pertinence for identifying improvement opportunities, feasibility for the formulation of strategies and consistency in order to increase the management effectiveness. The evaluation and diagnosis were conceived by indicators associated to diagnostic components. The tool was applied at the Cifuentes’ local government in Villa Clara province. There was a performance improvement in this local government as a result of the application of the tool, which is demonstrated by the results of the indicators.

Palavras-chave : diagnosis; quality management; environmental management; local government; governmental management.

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