Resumo

BEROVIDES-CASTELLON, Maylen  e  MICHELENA-FERNANDEZ, Ester. Quality management in a nutritious pastes enterprise. Ing. Ind. [online]. 2013, vol.34, n.3, pp. 252-266. ISSN 1815-5936.

The objective of this investigation is to elaborate a procedure for the design and implementation of quality-harmlessness management system in a nutritious paste enterprise. It were used techniques such as the survey, the checklist, the boxplot diagram, the brainstorming, the pie chart and the bar chart. With this investigation it was elaborated and applied the above mentioned procedure which permitted to create the team of continuous improvement of the enterprise, to define the policy of quality-harmlessness and its objectives, and to elaborate the process map and the Quality-Harmlessness Manual. Moreover, it were taken the corrective and preventive actions in order to achieve the efficacy of the processes and eliminate the non-conformities detected.

Palavras-chave : quality management system; process; process approach; nutritious pastes.

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