Resumo

ORTEGA-GONZALEZ, Yadary Cecilia et al. Diagnosis of ontological knowledge possessed by communities of practice in the information systems domain . Ing. Ind. [online]. 2014, vol.35, n.1, pp. 60-73. ISSN 1815-5936.

It is presented the diagnosis of the knowledge of a community of practice, in the information systems domain. The community is composed by individuals of two firms, who have decided to join forces for designing a new consulting service. The service vision is to impact on organizational management systems, based on Information Technology capabilities. The main goal of the diagnosis is to evaluate the systemic approach of the community's thinking. In order to accomplish such goal, an instrument was designed, having as foundation the ontological dimension of individual and inter-organizational knowledge. The diagnosis results proved that both firms have different and non-systemic conceptualizations about the enterprise architecture concept; none of them conceive the enterprise architecture concept as a basis for the design of information systems aligned to the business strategy. The diagnosis conclusion is that the differences in conceptualizations compromise the firms' capabilities to interact and innovate.

Palavras-chave : systemic thinking; enterprise architecture; ontological knowledge; innovation capability; community of practice.

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