Resumo

RAMOS-CASTRO, Guillermo  e  HERNANDEZ-NARINO, Arialys. Key variables and model to management improvement of Research and Innovation Technology. Ing. Ind. [online]. 2022, vol.43, n.2, pp. 68-78.  Epub 11-Jul-2022. ISSN 1815-5936.

The application of tools and best practices for Quality Management is acknowledged as of great importance for performance improvement on process from Higher Education as well as health care institutions. This research aims to develop a model for improvement management to Research and Innovation System in medical universities. A qualitative and quantitative study was conducted. The research resulted on the identification and conceptualization of interrelated key variables on organizations performance management, and subsequently described a model that integrates quality management tools, focuses on health care research and innovation performance improvement based seeking failure reduction, more efficiency, effectiveness, and control of academic processes.

Palavras-chave : performance management; process management; indicators; ISO 9001.2015; quality management.

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