Resumo

SHCHEGLOVA, Alexandra et al. The study of the features of communicative competence in social work for educational and advisory assistance. Conrado [online]. 2022, vol.18, n.87, pp. 27-33.  Epub 02-Ago-2022. ISSN 1990-8644.

The purpose of the article is to study ways to improve the communicative competence of specialists in the social sphere, aimed at the formation of professional and personal qualities, communicative skills and skills of a specialist, the development of interest in the chosen profession and success in professional activity. The methodology of this article is presented by theoretical and practical developments in the field of communicative competence in social work. Within the framework of this study, the practical activity of the "Center for Medical and Sociological Research" of Saratov is determined. The main results of the study showed that the modern practice of successful organization of social services requires a thoughtful approach. The head, together with a full-time psychologist, should monitor the communicative competence of the specialists of this service and organize timely work to overcome the manifestations of professional burnout of specialists and prevent their professional deformation.

Palavras-chave : Communicative competence; interpersonal communication; psychological culture; emotional overload; professional burnout.

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