Resumo

MOYA PUENTE, María Fernanda; CARRILLO GURUMENDI, Omar  e  HUERTA CRUZ, Shirley. ANALYSIS OF USER SATISFACTION LEVEL ON URBAN MASSIVE INTEGRATED TRANSPORT SYSTEM OF GUAYAQUIL METROVÍA, 2016. Universidad y Sociedad [online]. 2017, vol.9, n.2, pp. 147-155. ISSN 2218-3620.

The article is a study of the factors that affect users’ satisfaction of the Metrovía System of Guayaquil, which since its inception has transported more than 807, 835,920 million passengers. As time has passed by, inconveniences have appeared, which for users are problems that are not solved, only temporary solutions which last a short time.

Palavras-chave : satisfaction Level; urban transport; Metrovía system.

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