Resumo

IZQUIERDO VERA, René Mauricio; LAZO SERRANO, Carmen Arlene  e  ANDRADE RIOS, María Augusta. The quality hotel by Servqual Scale in hotels in the Province of El Oro, Ecuador. Universidad y Sociedad [online]. 2018, vol.10, n.2, pp. 328-334.  Epub 02-Fev-2018. ISSN 2218-3620.

This work establish like to a benchmark study in the El Oro province, also identifies the quality level of services offered to tourists by the hotels in the area with the application of SERVQUAL model. The information worked about five dimensions based on the model, the results of investigation confirm should be implemented strategies for the continuous improvement in the quality of hotel services.

Palavras-chave : Servqual model; tourist services; hotel quality.

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