Resumo

QUIMI FRANCO, Dennise Ivonne. Systems of quality focused on ISO 9001 and 21001 standards: case Faculty of Administrative Sciences of the University of Guayaquil. Universidad y Sociedad [online]. 2019, vol.11, n.1, pp. 279-288.  Epub 02-Mar-2019. ISSN 2218-3620.

The research of the internships of the University of Valencia in Spain, where is the efficient implementation of standards of standardization, in which it was felt that one of the most difficult activities was the standardization ISO 9001/21001 of the contents of the prospectus of the students, the syllabus of the program, the connectors of the courses, the schedules of the classes and the method to follow to change in the original schedules of the classes. The University of Guayaquil is not far from being able to be accredited. For this purpose, this literature review of the real situation was made, which allowed to accredit the faculty power in the process to have it review the benefits and how to start implementing them, we took an excerpt from the accreditation of the University of Nairobi as an example of what managers should know about the importance of having an international certification.

Palavras-chave : ISO 9001; ISO 21001; university; quality in education; management system.

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