Resumo

BARROSO BENITEZ, Yanisleidy; TRUJILLO CASANOLA, Yaimí  e  MILLET LOMBIDA, Yanetsi. User experience evaluation framework for software development. Rev cuba cienc informat [online]. 2021, vol.15, n.3, pp. 92-117.  Epub 01-Set-2021. ISSN 2227-1899.

Nowadays, competitiveness in software development makes it necessary to improve the user experience of products/services, because there is a real risk of losing customers if applications do not provide a good experience. Therefore, it is essential that both organizations and software development professionals keep in mind good practices for user experience evaluation. This paper proposes a framework for user experience evaluation in software development to identify opportunities for improvement in web applications developed at the University of Computer Science. The critical factors are identified and from the analysis of the bibliography the principles, roles, activities, tools and the application route of the user experience evaluation methods are proposed in correspondence with the scenario, which will be limited by one of the critical factors: time, budget and experience. As an output of the evaluation execution, the identified findings and opportunities for improvement are obtained. The results of the expert assessment of the contribution of the framework to the identification of improvement opportunities in web applications taking into account the critical factors of time, budget and experience are presented.

Palavras-chave : user experience; framework; best practices; evaluation; opportunities for improvement.

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