Resumo

MAYO ALEGRE, Juan Carlos; LOREDO CARBALLO, Néstor Alberto  e  REYES BENITES, Saadia Noemí. Concept of Quality. Reflections for its Definition. Rev retos [online]. 2015, vol.9, n.2, pp. 49-67. ISSN 2306-9155.

Lack of consensus on the definition of quality is the main cause of conflicting and inconsistent results from empirical studies, which prevented the building of a solid starting point for its analysis, and therefore to their management process as pursued outcome in any organization. This paper presents a conceptual and critical analysis of the quality category which enabled, from the recognition of a set of properties related to its meaning, to reveal its essence inside the production's social relations context, that is, as an economic category.

Palavras-chave : concept of quality; objective quality; subjective quality; comprehensive approach to quality; quality management.

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