Meu SciELO
Serviços Personalizados
Artigo
Indicadores
- Citado por SciELO
Links relacionados
- Similares em SciELO
Compartilhar
Retos de la Dirección
versão On-line ISSN 2306-9155
Resumo
CUESTA SANTOS, Armando. Evaluation of Work Satisfaction. Rev retos [online]. 2020, vol.14, n.2, pp. 327-353. Epub 05-Dez-2020. ISSN 2306-9155.
Objective:
A technology using a mathematical model, supported by the rationale of psychological theories centered on the satisfaction of needs and expectations, according to the requirements established by ISO 9001: 2015.
Methods:
Scientific observation and sequential experimentation (before-after) evaluation of work satisfaction, and measures for continuous improvement.
Results:
The creation of a technology with a model and algorithm through which work satisfaction can be measured, and continuous improvement can be performed. Conclusions: The rationale for evaluation of work satisfaction is explained through psychological theories linked to need and expectation satisfaction.
Palavras-chave : work satisfaction; evaluation of work satisfaction; evaluation of internal customer satisfaction.