Resumo

PONJUAN DANTE, Gloria  e  TORRES PONJUAN, Déborah. Managing ignorance for managing knowledge: an organizational need. Rev. cuba. inf. cienc. salud [online]. 2021, vol.32, n.1  Epub 01-Mar-2021. ISSN 2307-2113.

Since the 90’s, the literature presents different institutional concerns about the conversion of individual knowledge into social knowledge and in this context use knowledge and experience to create an organizational knowledge. Organizational knowledge has another face, linked to the unknown, which is organizational ignorance. In this paper the appearance of the concept of ignorance and its role in organizations is presented. The evolution of this concept is analyzed and the need of its management is discussed. Different approaches obtained from the international literature are presented highlighting the role of information and of informational competences in ignorance management. Some experiences related to knowledge audits are mentioned, where the presence of ignorance has become evident without deepening these manifestations. Emphasis is placed on the need to handle more information as part of organizational routines, in order to identify and solve knowledge gaps and gradually face organizational ignorance.

Palavras-chave : Organizational knowledge management; Ignorance management; knowledge audits; competence development.

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