Resumo

INFANTE TAVIO, Nadia Inés et al. Quality of the implementation of the Leprosy Program in "José Martí Pérez" University Polyclinic . MEDISAN [online]. 2012, vol.16, n.11, pp. 1666-1675. ISSN 1029-3019.

An investigation on health services and systems was carried out in order to evaluate the quality of the implementation of the Leprosy Program in "José Martí Pérez" University Polyclinic in Santiago de Cuba, from February, 2010 to the same month of 2011, for which the Methodological Proposal for the Evaluation of Quality in Institutions of Primary Health Care was used, designed by the Public Health Faculty of the Higher Institute of Medical Sciences in Havana, while the evaluated dimensions were structure, process and results. There was participation of the 65 professionals who worked in the program and of the 39 affected patients. It was found that this Program was not implemented with the required quality and that there were difficulties in the process and the results due to the insufficient competence of the health professionals, as well as to the dissatisfaction they felt.

Palavras-chave : leprosy; health programs; health services and systems; quality evaluation, primary health care.

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