Resumo

ORTIZ-PEREZ, Aniuska; FUNZY-CHIMPOLO, Joao María; PEREZ-CAMPANA, Marisol  e  VELAZQUEZ-ZALDIVAR, Reynaldo. The integrated management of the process in universities. Procedure for their evaluation . Ing. Ind. [online]. 2015, vol.36, n.1, pp. 91-103. ISSN 1815-5936.

Every day the integration term acquires bigger relevance, being a current tendency in the organizations to integrate its management systems, with the objective of obtaining better results giving the directive a systemic vision that provides bigger effectiveness in decisions taking. In this context the integrated management of the processes in universities is essential to satisfy the demands of the society. In the projections of work of the Ministry of Higher Education is established the necessity that each university has designed its management system guided to the integration of the processes. To contribute to the achievement of this objective in the article is proposed a procedure to evaluate the integration of the processes. As achievements of its application in the University of Holguín was determined the reliability and the integration level of the processes.

Palavras-chave : university management; management by processes; integrated management of processes.

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