Resumo

CAPOTE-GARCIA, Tayché et al. Perspectives of Balanced Scorecard custom software testing laboratories. Ing. Ind. [online]. 2015, vol.36, n.2, pp. 138-150. ISSN 1815-5936.

The outsourcing of software testing is a current trend and enables organizations to reduce costs, time and improve the quality of process and product. Testing Factories using reference models have applied this principle. These models are not defined as an organizational model and are not aimed at increasing efficiency in the execution of software tests. In this paper is presented the basis of a new organizational model for Testing Factories, formed by the integration of the custom perspectives of the Balanced Scorecard, the disciplines of Intelligent Organizations and international quality standards. It defines a fifth perspective, considering the characteristics of the organization. The proposal was validated from its application in the test laboratory of the National Centre for Software Quality, showing increase in testing efficiency for four years of work.

Palavras-chave : software testing; outsourcing; testing factories; perspectives of the balance scordcare.

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