Resumo

MARTINEZ-CABALLERO, Daymí; GONZALEZ-GONZALEZ, Adrian; GONZALEZ-GONZALEZ, Aleida  e  CAZANAVE-MACIAS, Joiselen. Integrated Management processes and architectural designing organizations of public services. Ing. Ind. [online]. 2020, vol.41, n.2  Epub 01-Ago-2020. ISSN 1815-5936.

To achieve bigger effectiveness in the organizational results the current paradigm it imposes the necessity to integrate the management for processes with the architectural design. In the case of the organizations of public services the effectiveness of the processes depends on the internal client´s behavior and of the distribution of the physical space where the processes are developed. The present work proposes a procedure to integrate the management for processes with the architectural design in function of the internal client's necessities. The methods are used of: you interview, causes-effect diagram, determination of the index of the internal client's satisfaction, process simulation, demand-capacity balance and design of systematic planning. The procedure was applied in organizations of public services of Havana. Their application allows obtaining the relative distribution of local, starting from approaches of preset proximities, contributing to a better operation of the processes.

Palavras-chave : processes; management for processes; architectural design.

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