Resumo

GORDON-HERNANDEZ, Yimy et al. Academic Performance and Saber Pro Test Results in Industrial Engineering Students. Ing. Ind. [online]. 2022, vol.43, n.3, pp. 67-89.  Epub 11-Nov-2022. ISSN 1815-5936.

The article aims to present the management by competencies within two service-oriented entities, but organized by different forms of management. Documentary analysis, interviews, Delphi by rounds, questionnaire were used as methods, allowing an initial diagnosis of the aforementioned approach and the determination of the competency system. ARQDECONS management has achieved to assess its staff and to design an appropriate training process, taking into account observed development of their competencies. At CENCEC organization, the organizational competencies were updated along with their conceptualizations, prior to redesign the rest of the system. The most relevant results include the use of the competency approach in two entities from different sectors. Both experiences are useful as a reference to achieve greater intentionality and efficiency in the Training and Performance Evaluation processes.

Palavras-chave : job competencies; management; human capital.

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