Resumo

OLIVARES APAZA, Anail Beatriz; SALAS CAM, Fiorella Alexandra  e  CABRERA GIL GRADOS, Ezilda Maria. Case study: Poka Yoke tool in Bohemian Brew Peru, a small business. Ing. Ind. [online]. 2023, vol.44, n.1, pp. 3-22.  Epub 04-Abr-2023. ISSN 1815-5936.

SME (Small and Medium Enterprises) are becoming more representative in their countries; however, they do not achieve their objectives because they do not have good management, since they do not include a quality system, and they assume that this requires a high investment. Currently, the aim is to adopt Lean methodologies, generally used in large companies, so that this type of business can take advantage of its benefits. Therefore, a Poka Yoke application model is proposed to contribute to the solution of quality problems in a Peruvian brewery SME. Through the DMAIC matrix (Define, Measure, Analyze, Implement, and Control), trouble and solutions are identified, and quality indicators are reduced by more than 30%. The results show that the Lean methodology can be applied in all types of companies and that it can support entrepreneurs who have similar problems.

Palavras-chave : Poka Yoke; SME; quality.

        · resumo em Espanhol     · texto em Espanhol     · Espanhol ( pdf )