Resumo

RAMIREZ-BETANCOURT, Francisco David; SALGADO-CRUZ, Maile; ALAWI, Abdulmuneem Mohammed  e  ALFONSO-ROQUE, Lians. Analysis of the efficiency of quality management. Chemical company case. Ing. Ind. [online]. 2023, vol.44, n.1, pp. 43-57.  Epub 04-Abr-2023. ISSN 1815-5936.

The problems that affect the efficiency of the quality of the management of the soap production process in a chemical production company are determined through the development of a procedure. Tools such as document analysis, interviews, graphic analysis, Pareto diagram, Brainstorming, Cause-Effect diagram, OTIDA diagram, descriptive statistics, and quality costs are used. Theoretical methods were used: induction-deduction, historical-logical, analysis and synthesis, and hypothetical-deductive. The evaluation of management efficiency based on this procedure is 1, on a scale of 1 to 5, and a qualitative evaluation of Very bad. 76.8% of the failure costs are costs due to loss of time in the production process by towing the raw material.

Palavras-chave : efficiency; quality; management; effectiveness of management.

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