Resumo

A metrics and indicators support tool for project management. Rev cuba cienc informat [online]. 2013, vol.7, n.2, pp. 127-144. ISSN 2227-1899.

The proper management of projects has become a vital element for the success of these projects, on time and with quality. To achieve this objective the different management levels of organizations must have tools to visualize the project status and can predict problems or deviations in the process. It is useful to have a system including metrics, reports and indicators to plan, control and make good decisions in project management. This paper presents a proposal for a solution of a metrics system, being validated in a company and taking into account the characteristics of human capital. From proposed guidelines and standards for project management and the information needs of the different management metrics, reports and indicators have been identified and through a service-oriented architecture a solution has been implemented that allows to obtain and display a set of dashboards to help managers for making decisions about project management.

Palavras-chave : indicator; project management; reports.

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