Resumo

CAPOTE GARCIA, Tayché; BRITO RIVEROL, Yanet; YZQUIERDO HERRERA, Raykenler  e  FEBLES ESTRADA, Ailyn. Strategy to develop the internal processes perspective on software testing lab. Rev cuba cienc informat [online]. 2014, vol.8, n.4, pp. 145-156. ISSN 2227-1899.

Organizations must provide their products or services with a high degree of quality, ensuring customer satisfaction. The standards contribute to the standardization of processes of organizations to achieve their accreditation and certification from these, with international recognition. The activities related to software testing, are provided as the current trend, under the principle of outsourcing in the Testing Factories. There are role models for these organizations, which define a set of best practices to be done with the aim of carrying out a process improvement. However, do not take into account defined in the standards of the International Organization for Standardization, in order to facilitate the accreditation and certification test lab and achieve an increase in testing efficiency. This paper presents a strategy to develop the internal processes perspective in a laboratory test that provides software outsourcing services, facilitating their accreditation and certification as well as an increase in the efficiency of software testing. The proposal considers the standards NC-ISO/IEC 9001: 2008 and NC- NC-ISO/IEC 17025:2006 ISO / IEC 9126-1:2005. The additional requirements guide was developed, essential for the interpretation of the accreditation standard. The proposal was implemented in a real environment, showing excellent results in all three methods used for validation.

Palavras-chave : accreditation, certification; international standards; software testing; standardized processes.

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