Resumo

OLGUIN-MACAYA, Eduardo; CARO-GONZALEZ, Francisco-Javier  e  VELASQUEZ-GUZMAN, Pamela. Learning Experience of Change management in Engineering Education. Rev cuba cienc informat [online]. 2016, vol.10, suppl.1, pp. 102-116. ISSN 2227-1899.

ABSTRACT In their professional endeavors, computer Engineers must participate in many projects associated with technological change, even though they have not in general been trained to do so. Their training is theoretical, as well as theoretically and intellectual focused. But today engineers need and new set of skills and knowledge to manage and mobilize change processes. This article shows the experience of designing and conducting a postgraduate course on change management for engineers working in technology, computing and information technology. It integrates two models. The first is a systemic change management model. The second, a training model using experiential methodologies that place students as key players in their learning process. This mix has been the basis of a series of courses, which students positively appreciate, as well as in a series of change projects in organizations with positive and measurable results. Change management is a discipline that focuses in the leadership and management of change processes, increasing their chances of success and reducing costs and risks. It analyzes critical issues such as the role of coordination, process design and implementation strategies management. Particular attention is given to soft skills such emotion management, power management, and communication of project goals and achievements. Change management has thus become a central discipline to project management technology, computing and information technology.

Palavras-chave : change management; engineering education; learning; management; teaching methodology.

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