Resumo

PARRA CASTTRILLON, José Eucario. The knowledge management in the planning and development of computer projects.. Rev cuba cienc informat [online]. 2018, vol.12, suppl.1, pp. 105-118. ISSN 2227-1899.

The objective of this work is to propose a model of knowledge management for the lifecycle of software projects. The problem that has motivated the analysis is related to difficulties in information technology projects, especially software development, whose planning and development are focused on technical requirements engineering processes architectural design, implementation and testing, giving little importance to management resources, deadlines, and other elements. As a result, although it is likely that good products or solutions are obtained, they can incurring defects with respect to negotiations, estimates, risk analysis, control of quality and support efficient and effective attention to the users. A knowledge management model can introduce best practices and implement strategies to make the formalized knowledge frame of reference for organized labor of engineers in their roles as analysts, architects, programmers or evaluators of projects.

Palavras-chave : organizational knowledge; management of knowledge; management of computer projects; computer projects; information technology.

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