Resumo

ROJAS GRASS, Olga Yarisbel; SILEGA MARTINEZ, Nemury  e  SANCHEZ PALMERO, Miguel Angel. Review of practical guidelines for the quality of business process modeling. Rev cuba cienc informat [online]. 2019, vol.13, n.1, pp. 127-142. ISSN 2227-1899.

Organizations are faced with increasingly large and complex processes, the process models are key to facilitate the understanding of processes in organizations and in the design of information systems. The stage of modeling the business is crucial in the software development process because errors in modeling can have harmful consequences on the quality of the system. Considering these elements, in this work a review is made in the scientific literature about the business processes modeling and their quality, following a previously defined methodology. It is obtained as a result that the tendency in the scientific community is in the definition of practical guidelines for the business processes modeling that improve the comprehensibility of the models. These guidelines are focused on structurally improving the models to make them more understandable. The use of a modeling language does not ensure that the models that are obtained have desirable quality characteristics, but it is also vital to have tools to verify that the models adequately meet the language constructions including the use of guidelines for modeling and domain restrictions that can be represented through ontologies.

Palavras-chave : business process modeling; ontology; practical guidelines; quality.

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