Resumo

LEON MENDOZA, Felinda Rosabel; GARCIA RODRIGUEZ, Ana Marys  e  LEON MENDOZA, Anabel Fé. Management Guide for Usability Tests in Mobile Applications of the Electronic Government Center. RCCI [online]. 2022, vol.16, n.2, pp. 118-136.  Epub 01-Jun-2022. ISSN 2227-1899.

In recent years, mobile applications have penetrated the software industry markets and it has become important for developers and testers to know specific testing techniques and methods for their development. Several researches propose how to evaluate the usability of mobile applications. However, no standards or models have yet been defined in a consistent manner to outline a practical guide on the attributes, metrics and rules needed to adequately measure the usability of mobile applications. This research proposes a guide for the management of usability testing in mobile applications, which allows reducing the number of non-conformities during the testing process. For this purpose, activities related to usability management are conceived from the first disciplines of software development and a checklist containing the guidelines to be measured in order to obtain a correct evaluation of usability. The validation of the results is achieved through the use of scientific methods that corroborate the hypothesis and converge in a high customer satisfaction with the proposal.

Palavras-chave : mobile applications; guide; model; usability.

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