Resumen

MOLINA GUTIERREZ, Teresa de Jesús; LIZCANO CHAPETA, Carlos Javier; ALVAREZ HERNANDEZ, Sary del Rocío  y  CAMARGO MARTINEZ, Tanya Tupamara. Student crisis in pandemic. How do university students value virtual education?. Conrado [online]. 2021, vol.17, n.80, pp. 283-294.  Epub 02-Jun-2021. ISSN 1990-8644.

Studying the satisfaction of students with respect to the educational experience lived at the time of COVID-19 will facilitate making decisions to optimize the educational service. The quality assessment criteria in virtual university education in an institution (1UADLA) were described. The methodology was exploratory-descriptive, the sample made up of 159 subjects, a questionnaire was applied in Google Form, analyzed with descriptive statistics and a discussion forum on the educational platform, interpreted with Content Analysis. The questionnaire showed student satisfaction when evaluating the dimensions Instructional Design, Teacher's Role, Technology and Organization. The data obtained from the forum revealed little satisfaction due to connectivity problems, absence of competencies for virtual education, multiplicity of distractors, lower quality of learning.

Palabras clave : Student satisfaction; virtual university education; COVID-19.

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