Resumo

CUBA VENEREO, María de las Mercedes. Quality of the pharmaceutical service at hospital. Rev Cubana Farm [online]. 2008, vol.42, n.3. ISSN 0034-7515.

Quality is a key concept for health services today and considered as a fundamental variable for most of the organizations. It is impossible to speak about good management in a health care service or center if a permanent quality improvement system is not involved since enough evidence indicates that such programs are tools for higher clinical and economic efficiency. The aforementioned has brought about a long run for accreditation and external evaluation by agencies that are able to endorse the quality level attained by the organization in question. This is why implementing an accreditation system for hospital pharmacies, not only for evaluation but for growth and development, would be an appropriate response to this requirement. There should be pointed out the importance of adapting this program to the existing realities of Cuba and of adjusting it in a dynamic way to the many situations that may come up.

Palavras-chave : Medical care quality; pharmaceutical service; accreditation; healthcare systems.