Introduction:

The COVID-19 pandemic has generated a transformation in the provision of health services worldwide, dental services have not been oblivious to this, knowing if the patient's needs are met is important because it will improve quality of patient care.

Objective:

To determine satisfaction in military patients who received specialized dental care in the context of the COVID-19 pandemic.

Methods:

The study was cross-sectional, the sample was 394 military patients who received specialized dental care in the Stomatology Department of the Central Military Hospital during the months of August to October 2021, the modified SERVQUAL Questionnaire was applied and a descriptive analysis was performed and bivariate (chi squared).

Results:

The overall satisfaction of the military patients was 82,49 %, of the dimensions evaluated, the one that obtained the greatest satisfaction was empathy (84,77 %), followed by safety (84,01 %), reliability (73,60 %), responsiveness (64,97 %) and tangible elements (44,67 %).

Conclusions:

The level of total satisfaction corresponds to the "acceptable" level of satisfaction, the empathy dimension being the one that presented the greatest satisfaction, in addition, the significant association between total satisfaction and the variables sex, age, level of instruction, unit of study was established reference, military rank, employment status and customer service.

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