Resumo

DURO NOVOA, Viviana  e  GILART IGLESIAS, Virgilio. Competitiveness in Higher Education Institutions. Application of Business Management Philosophy: LEAN, SIX SIGMA and BUSINESS PROCESS MANAGEMENT (BPM). Econ. y Desarrollo [online]. 2016, vol.157, n.2, pp.166-181. ISSN ISSN.

The environment of Higher Education and of society in general is going through very important changes today. The international quality rankings are an expression of the new competitive context of the universities. The searching for organizational excellence has as its base the development and updating of management within the processes, to be more efficient and competitive while decreasing the costs. Using cycles of continuous improvement and business management philosophies in order to achieve these objectives, visualizing education with a business approach where students, professors and administrative and service personnel are visualized as clients is the purpose of this article where a study of the proposals of models and value chains in Higher Education is made, as well as the use of management philosophies as LEAN SIX SIGMA and BPM applied in this domain.

Palavras-chave : value chain; competitiveness; Higher Education; management; continuous improvement.

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