Introduction:

Cervical cancer is the fourth most common cancer among women, policies and programs are intended to prevent this cancer, with actions aimed at health promotion and disease prevention, such as the accession of women to the vaccine, early detection, by performing the Pap smear and emphasis regarding the continuity of care.

Objective:

To understand the perception of women with abnormal Pap smears about protection of the public health system to their needs.

Methods:

Qualitative, exploratory and descriptive research, performed through interviews with 46 women with abnormal Pap smears from January 2010 to July 2011. We conducted thematic analysis, and the results were divided into two categories.

Results:

Aspects professionals involved in the control of cervical cancer related to satisfaction in service and guidance, and organizational aspects in the prevention of cancer control cervix referring access to services.

Conclusions:

The shelter for women is linked to the relationship with health professionals and access to health services. Satisfaction was considered as the resolution of the system. Despite reporting satisfaction, women reported difficulty in prevention, treatment and control of your problem.

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