Resumen

VARONA PEREZ, Patricia et al. Calidad de la atención primaria en el paciente asmático. Rev Cubana Med Gen Integr [online]. 1998, vol.14, n.1, pp.58-66. ISSN 0864-2125.

An investigation on the health services was carried out aimed at evaluating the quality of primary health care in the asthmatic patient, in Havana City, by a cross-sectional design that included asthmatics from the municipalities of Regla, Arroyo Naranjo and Cerro, who were selected at random within each stratum formed according to the mortality rate from 1993 to 1995. 611 patients were studied by using a questionnaire incluiding socidemographic variables connected with knowledge about the disease, behavior of the asthmatic and services linked with him. The main results showed that the attention was deficient, that the patient knew a little about the management of the disease and its determinants, that there was an inadequate conduct during the crisis and the intercrisis periods, and that the attention given by the psychologist and the rehabilitation specialist was insufficient, in spite of the patientes' satisfaction with the attention received. It is recommended to take measures devoted to improve the health personnel training, making emphasis on the preventive approach of this disease

Palabras clave : PRIMARY HEALTH CARE; QUALITY OF HEALTH CARE; ASTHMA; HEALTH SERVICES; CONSUMER SATISFACTION.