Introduction:

Low satisfaction with the care received at the first and second levels in public institutions has been reported. There is an increase in the use of traditional medicine.

Objective:

To compare the level of satisfaction perceived by patients attending allopathic and traditional medicine services.

Methods:

Descriptive, cross-sectional and comparative study. The population consisted of patients attending the Urban Health Center and traditional medicine healer in the community of Oaxaca. The sample size was 344 people, selected by systematic sampling.

Results:

The mean age was 40.6 years (SD=16.1). There was a predominance of the female sex, married persons, with primary education and Catholic religion. The condition for which they sought allopathic medicine services was that they received family advice and, in traditional medicine, for fear. Significant differences were found between satisfaction with traditional and allopathic medicine. Patients report greater satisfaction in traditional medicine services.

Conclusions:

Patients perceive greater satisfaction in the explanation, treatment and medical treatment in traditional medicine.

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