Introduction:

University fundamental functions constitute keys in the analysis of university quality processes.

Objective:

To characterize the impact of the presence of COVID-19 on the substantive processes developed in the Teaching Department of the University of Medical Sciences of Los Palacios municipality during the academic year 2020-2021.

Methods:

Applied research, which had a descriptive-evaluative phase and a results evaluation phase. The substantive processes of the university (teaching, research and extension) were studied; in addition, 86 medical students and 42 professors participated and provided information. A documentary review, open interviews and virtual and semi-presential exchanges were carried out. In addition, the SWOT matrix was used to establish priorities by ranking method.

Results:

Two priorities were identified for the teaching and research area and one priority for the extension area and actions were undertaken. Among the positive results, the following stand out: completion of studies by 100% of the expected students, intensive use of technological resources and distance education, greater acquisition of research skills and strengthening of the university extension process. The need to strengthen the technological infrastructure was identified.

Conclusions:

The impact of COVID-19 on substantive processes has been characterized by changes from face-to-face to virtual teaching, an intensive use of technological resources, and a consolidation of the university extension process that has strengthened university-society relations.

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