Resumen

BLANCO ASPIAZU, Miguel Angel; MORENO RODRIGUEZ, Miguel Angel; SUAREZ RIVERO, Birsy  y  CAMELLES PUPO, Marino. Modelo teórico de la evaluación de la entrevista médica. Educ Med Super [online]. 2003, vol.17, n.2. ISSN 0864-2141.

The results of the analysis of the literature and the experience of the authors on the approach of the evaluation of the quality of the medical interview are dealt with. The following theoretical foundations are defined: 1) the points of view on the dimensions to be evaluated in Donabedian's medical care quality; 2) the triangulation in the objectives of the anaylisis of quality (aids, methods and results); 3) the priority of the model of interview centered in the patient, a model that is more compatible with Engel's biopsychosocial paradigm; 4) the priority given to the educative function and the taking of the own student as a pattern, in addition to the objectives emerging from the social demands. All this is expressed in the evaluative objectives and in the selection of the evaluation method. It is recommended the direct observation with the utilization of other techniques guaranteeing a better evaluation of the internal medicine resident.

Palabras clave : INTERVIEWS [methods]; QUALITY OF HEALTH CARE; PHYSICIAN-PATIENT RELATIONS; PATIENT SATISFACTION; INTERNSHIP AND RESIDENCY.