Resumen

GARCIA FARINAS, Anai et al. Opportunities and challenges of the measurement of organizational efficiency in the Cuban community pharmacies. Rev Cubana Salud Pública [online]. 2015, vol.41, n.4. ISSN 0864-3466.

The health sector in Cuba is immersed in the implementation of necessary changes for the rational and efficient use of resources, a process in which the community pharmacies are also included. The present paper made a critical analysis of the opportunities and challenges of the measurement of organizational efficiency in the Cuban community pharmacy services. The Cuban health realities currently offer opportunity elements such as the political context, the insertion of pharmacy services into the national health system and previous methodological experiences. At the same time, there are several challenges to be met as the complexity of selection and measurement of results, the quality of available information and the differences as to dealing with these units as enterprises or as health units. The organizational efficiency studies in the Cuban community pharmacies are both a demand of and a requirement for the public health improvement, but they are in turn a challenge due to their peculiar organizational environment. Recovering the vision of community pharmacies as health service providers rather than entrepreneurial drug sale units is a must.

Palabras clave : organizational efficiency; opportunities; community pharmacies.

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