Abstract

BORREGO CARMONA, Calixto et al. Duration of the process at Emergency-clinical Laboratory. “Leon Cuervo Rubio” General Hospital, Pinar del Rio. Rev Ciencias Médicas [online]. 2012, vol.16, n.6, pp.78-87. ISSN 1561-3194.

Introduction: clinical laboratory provides qualitative and quantitative data as a method of prevention, diagnosis and prognosis of human being diseases. It implies a set of measures aimed at achieving suitable reliability of lab results. Objective: to identify the factors having directly influence on the quality of service at the emergency clinical laboratory, “Leon Cuervo Rubio” General Hospital, Pinar del Rio. Material and method: cross-sectional prospective study where the target group included the whole patients who used the services of the emergency- clinical laboratory and the sample involved 500 patients to whom the process time was determined or the time the specimen lasted in two stages. First stage: 250 patients attended to the emergency laboratory, they were seen by the habitual team-works (4 in total) and were classified into inpatients and outpatients. Second stage: an action plan was applied in view of the results obtained in the first stage and the same outline of work was carried out the same of the previous stage. Results: process time in the first stage was excessively prolonged, the final report lasted less for outpatients and different behaviors were observed among the team-works that participated. Conclusions: poor performance of support and message personnel concerning the laboratory with the patient was observed. Proving a different level of priority in the laboratory through the confirmation of the duration of the process, which it is less for outpatients than for inpatients.

Keywords : Quality of health care; Health care quality indicators; Laboratories [organization]; Laboratories [administration].

        · abstract in Spanish     · text in Spanish     · Spanish ( pdf )