Background:

The quality of dental care is characterized in the process and factors that interfere in the provision of services, aimed at achieving good results in terms of oral health.

Objective:

To evaluate the quality of dental care of two General Comprehensive Stomatology services in Sancti Spíritus province.

Methodology:

An investigation was carried out on the system and health service in Sancti Spíritus province from January to November 2016. From 21 health care units that provide General Comprehensive Stomatology service, two were chosen, one from the urban area and the other from the rural one. The procedure used to make this choice in each zone was the Simple random sample. The Type II Polyclinic in Cabaiguán was the selected unit from the urban area and the Dental Clinic Banao in Sancti Spíritus, from the rural one. The sample consisted of 388 patients and 24 dentists. The variables: quality of service, structure, process and result, methods of theoretical, empirical (survey) and descriptive statistics were used.

Results:

From the rural service the patient’s satisfaction represents 57.8 % and from the urban one 51.9 %; the professional’s satisfaction was moderately in both services which represent 50.0 % and 71.4 % respectively.

Conclusions:

The quality of dental care from the urban area was evaluated as good and from the rural area as regular. Some indicators of the structure and outcome variables were identified with difficulty.

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