Background:

The practice of intercultural education in Cuba is a disciplinary field that requires greater preparation in the professional way of acting of university teachers.

Objective:

To build a preparation program, focused on conflicts resolution, to improve the professional performance of university teachers for intercultural education.

Methodology:

An investigation was carried out at the University of Sancti Spíritus José Martí Pérez, using the qualitative methodology based on the case study of the professional performance of teachers for intercultural education.

Results:

The comprehensive pedagogical diagnosis was not taken into account for the identification and solution of intercultural conflicts, depending on the group equality status achieved. The preparation in intercultural education, focused on conflict resolution, demonstrated the effectiveness of working in correspondence with the system of actions proper to the direction of the pedagogical process.

Conclusions:

The preparation program allowed to recognize the validity of the pedagogical experience practiced, as well as the relevance of other compatible foreign perspectives and the conceptual handling of the principles and competences for intercultural education.

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