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Gaceta Médica Espirituana
versión On-line ISSN 1608-8921
Resumen
SILVA VEGA, Claudia; MURSULI SOSA, Maritza Zoila; LLANO GIL, Emelina Amiris y MANSO FERNANDEZ, Elizabeth. Assessment of the comprehensive General Stomatology quality service. Camilo Cienfuegos Polyclinic of Sancti Spiritus. Gac Méd Espirit [online]. 2022, vol.24, n.2, pp. 0-0. Epub 02-Ago-2022. ISSN 1608-8921.
Background:
Dental care quality has become a necessity. In Cuba, the National Program for the People´s Comprehensive Stomatology Care aims to increase and improve dental care.
Objective:
To assess the Comprehensive General Stomatology quality service at Camilo Cienfuegos polyclinic in Sancti Spíritus.
Methodology:
A cross-sectional descriptive observational research was conducted at Camilo Cienfuegos Polyclinic in Sancti Spíritus from September 2019 to January 2020. 19 stomatologists from the unit and 368 patients belonging to clinics 8 and 9 of the area were selected who met the inclusion criteria. Quality was used as a variable, and operationalized in the dimensions: structure, process and results and their measurement criteria. Theoretical, empirical and statistical methods and data collection also analysis techniques were used. Satisfaction surveys were conducted on patients and professionals.
Results:
Structure and process dimensions, with 20 and 10 points respectively, were evaluated as regular, the result dimension as good for an 8-point value.
Conclusion:
Comprehensive General Stomatology quality service at Camilo Cienfuegos polyclinic in Sancti Spíritus was evaluated as regular.
Palabras clave : Quality; Stomatology; comprehensive dental care; quality assurance health care; patient care; patient satisfaction.