Introduction:

the emergence of the new pandemic, COVID-19, requires that medical libraries acquire, perfect and develop new working methods. Given the critical global epidemiological situation, they are required to play an active and accompanying role during the development of teaching, care and research processes.

Objective:

to describe the operation of the services of the Medical Library of the University of Medical Sciences of Cienfuegos during the confrontation with COVID-19.

Method:

descriptive, prospective, cross-sectional study, carried out at the University of Medical Sciences of Cienfuegos, Cuba. Between April 1 to May 31, 2020 and with a population of 103 students and 35 teachers. The data was collected in the statistical model.

Results:

for the provision of face-to-face services during this stage, prevention and control measures of COVID-19 were implemented. Students and professors from the Medicine career were the ones who visited the library the most during this period (54.1%). Navigation through the Virtual Health Classroom was the most demanded service with 34.1%, a result that is based on the fact that the teaching - educational process is based on distance education.

Conclusions:

Faced with this situation that humanity faces today the UCMC Medical Library, have shown that through an organized and planned process, services can be provided that contribute to the development of teaching, research and medical assistance.

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