Resumo

GAFAS CABRERA, Guillermo  e  ANIAS CALDERON, Caridad. SLA Management at the execution stage in non-commercial networks. EAC [online]. 2016, vol.37, n.2, pp.39-53. ISSN 1815-5928.

At present the companies that provide telecommunications services need to establish service level agreements with customers to agree and set the quality of services to offer. To establish service level agreements allow for multiple benefits to customers and service providers. There are a lot of existing initiatives for standardization of those agreements in various scenarios, but these have a high complexity and apply them to networks of entities that provide telecommunications services in non-commercial way would be complex and the tools to manage such agreements are generally proprietary software. In this article it is established a proposal to be applied to non-commercial networks that allows to manage service level agreements at the execution stage. To check out the operation of the proposal a software was developed, that is also showed up in this article.

Palavras-chave : service level agreements; non-commercial telecommunications networks.

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