Resumo

ALCOCER-QUINTEROS, Patricio Rubén  e  KNUDSEN-GONZALEZ, José Alberto. The integral performance of logistics processes in a supply chain. Ing. Ind. [online]. 2019, vol.40, n.1, pp.78-87. ISSN 1815-5936.

This paper aims to establish a general method to measure the overall performance of logistics processes in the lines of tacking the Graphic Enterprise of Villa Clara, problems affecting its performance in the processes of purchasing, customer service and internal transport. To measure the overall performance of the logistics processes, the indicator Overall Performance Level of the Logistic Processes is built (NDIPL). For this, interviews, expert method, multicriteria methods, statistical techniques, direct observation and records analysis were applied. Once the procedure was applied and determined the level of overall performance of the selected logistics processes, better results were achieved in some of the indicators evaluated in these logistic processes and in the level of overall performance. Also, it was demonstrated the possibility of using this procedure as an instrument for evaluating logistics processes.

Palavras-chave : supply chains; overall indicator; Systemic Analytical Process (ANP) method.

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