Abstract

MEDINA NOGUEIRA, Yuly Esther et al. Knowledge Management Evaluation in a National Logistic Center. Cofin [online]. 2021, vol.15, n.2, e10.  Epub July 28, 2021. ISSN 2073-6061.

The knowledge management audit allows a critical and systematic examination of an organization to determine flows, sources, restrictions and gaps in this regard. It also constitutes a form of continuous improvement that adds value to the processes and, therefore, to the company itself. Following a study of 18 questionnaires to audit knowledge management, this article shows the application of a proposal in a national logistics center to evaluate the development of knowledge management processes, check the status of significant variables and propose improvement actions.

Keywords : audit; company; process..

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