Resumen

MARTINEZ CABALLERO, Daymí; GONZALEZ GONZALEZ, Adrian; GONZALEZ GONZALEZ, Aleida  y  CAZANAVE MACIAS, Joiselen. Determination of Key Variables in an Organization of Public Services. Cofin [online]. 2021, vol.15, n.2, e17.  Epub 29-Jul-2021. ISSN 2073-6061.

This article proposes a procedure based on structural analysis to determine the key variables to be managed in the improvement of organizational management. This was applied in a non-profit public service organization and the results obtained were the organizational variables considered as success factors, their interrelationships and positionings. The precision of these factors leads to a better adjustment of organizational components such as objectives, strategies, processes, risks and indicators to adapt the functioning of the system to changes in the environment.

Palabras clave : structural analysis; organizational management; MICMAC..

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