Resumo

BOTELLO RAMIREZ, Emilia; BELTRAN GONZALEZ, Benita Mavel  e  CARDENAS DOMINGUEZ, Tamara. Organizational climate in the university quality improvement processes. EDUMECENTRO [online]. 2021, vol.13, n.1, pp.283-289.  Epub 31-Mar-2021. ISSN 2077-2874.

The perception of workers about the functioning of the structures and processes that occur in their work environment is called organizational climate. Each institution manifests its own climate influenced positively or negatively by internal and external factors, both physical and structural. Although climate studies are more frequently applied in the business world, its usage extends to other complex organizations such as academic ones due to the variety of subsystems and the human capital that compose it and the diverse perceptions that they generate. This article aims to: present some considerations about the use of studies on organizational climate in the processes of improvement of university quality, through approaching to its definitions and the experience of the use of these studies in the academic environment, specifically at Villa Clara University of Medical Sciences.

Palavras-chave : quality of life; organization and administration; management quality circles; education, medical.

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