Resumo

FUENTES FELICO, Niola. Culture, communicative competence and professional development of museum specialists. trf [online]. 2017, vol.13, n.2, pp.278-288. ISSN 2077-2955.

The new socio-economic context of the 21st century set new challenges to museums, among them to become interactive institutions in the community, meeting the expectations of the public and giving support to school education. Such goals demands specialists working at the museums a sound cultural background and communicative competence in their professional environment and performance. Both, culture and communicative skills have a positive effect in the relation with visitors. The study starts by the construction of a theoretical framework describing and ideal model of museum specialists' continuing education; by monitoring specialists' professional performance and making surveys and interviews current specialists' communicative competence and cultural background was accessed. The findings provide an insight of the actual level of professional capacities and need of training of that specialists.

Palavras-chave : museum; continuing education; intercultural communication; cultural background.

        · resumo em Espanhol     · texto em Espanhol     · Espanhol ( pdf )