Resumo

SUAREZ BATISTA, Anisbert; FEBLES ESTRADA, Ailyn  e  TRUJILLO CASANOLA, Yaimí. Software as a service: Necessity and challenge on service systems of Cuban Software Industry. Rev cuba cienc informat [online]. 2016, vol.10, suppl.2, pp.31-45. ISSN 2227-1899.

ABSTRACT The present work shows the existing problems in the information technology service systems of the Cuban Soft-ware Industry, identified from a study of the services entities University of Information Science, National Software Company and the National Center for Software Quality in the period 2009-2015. Briefly, problem is an incorrect information technology service systems development that generate high costs, low service quality and long response times to customers. The authors proposed an alternative solution, the incorporation of software as a service as a main component in information technology service systems according to business objectives. This generates, as a future goal, the definition of a model for information technology service systems development focused on software as a service. This allowing them to mainly small and medium enterprises to analyze, design, implement, verify and validate service systems higher margin of success. The change to the business model that requires the use of software as a service is a change both strategic and challenging for organizations that are committed to it. In the current study, identified the driving base in the Cuban Software Industry and the challenges faced in the success of the company to undertake addressed.

Palavras-chave : Software as a service; SaaS; service quality; service system.

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