Resumo

PENA VEITIA, Francisco J. et al. Evaluation of Key Performance Indicators using a fuzzy inference method. Rev cuba cienc informat [online]. 2019, vol.13, n.3, pp.1-12. ISSN 2227-1899.

BIMAS is a computer solution for performance management and businesses intelligence, developed and marketed by the DESOFT Cuban company, where key performance indicators are evaluated in a rigid way through ranges defined by users. In this work, a fuzzy inference system for evaluation of key performance indicators, with the aim of taking into account subjective and objective aspects that characterize the performance of processes in organizations, was designed and implemented. It was taken as terms, the execution percent and the evaluation period of each indicator because they are closely related. The obtained results demonstrate that with this fuzzy inference system, more flexible and nearer to reality evaluations are obtained, giving to decision makers more reliable information regarding their organizations. This model will be incorporated to BIMAS software product.

Palavras-chave : Fuzzy logic; Key performance indicators; fuzzy inference system.

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