Resumo

BERMEJO SALMON, Marianela. Alignment of Working Competences Using a Systemic Approach. Rev retos [online]. 2017, vol.11, n.1, pp. 60-81. ISSN 2306-9155.

A procedure for working competence alignment was applied to labor organization, at the Strategic Business Group of the TRANSTUR Company Buses Branch, in Santiago de Cuba, Cuba, for a systemic treatment of the processes. The methods and techniques used were historic-logic, analysis and synthesis, induction-deduction, Delphi, functional analysis, integrated or holistic approach, expert criteria, evidence folder, surveys, performance observation, mathematical and statistical, and others. The integration of the alignment variable was achieved; total income, added value and productivity were increased. However, a decline was observed in the mean salary-productivity coefficient. It demonstrated a strong relation among workplace-employee-performance-training-employee adding value (to goods or services provided), in order to accomplish company efficiency and efficacy.

Palavras-chave : competencias laborales; organización del trabajo; puesto de trabajo; variables de alineamiento; alignment process; working competences; labor organization; workplace; alignment variables.

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